Verrus Group
Verrus Group are leading UK and international recruiters of mid-to-senior level sales, commercial, operational and technical professionals across the seven major market sectors of construction, civils, industrial, engineering, technology, consumer goods and business services.
Verrus Group believes in great businesses and in the people that make them great. Because without exceptional people our world would not be what it is today.
As recruiters, Verrus are privileged to play a pivotal role in identifying the people that will have a material impact on the future of the businesses we work with.
Verrus Group recognise the importance of their role and, by placing service excellence at the heart of what they do, Verrus Group have built a world-class recruitment business that clients and candidates trust will help them realise their ambitions.
Summary
Verrus Group became aware of emerging cloud-based Unified Communications technologies, specifically designed for the recruitment industry. As Verrus’ telecoms supplier contracts were concluding, Verrus took the bold decision to address their Telecommunication & IT strategy, setting a new vision to support their future growth ambitions.
Verrus’ Leadership Team found their legacy phone system to be inflexible and this became increasingly apparent in the middle of the pandemic. Verrus was not able to access key systems remotely, which led to important management information being lost.
Whilst cost was important to Verrus’ they identified that they could benefit from far better, integrated technologies without increasing their operating costs.
Verrus’ primary objective was to ensure their Recruitment Executives “live and breathe” in a single system. In doing so, all client and candidate interactions would be captured, creating an auditable trail, presenting many opportunities to improve Verrus’ Customer Experience.
Solutions & results
Working collaboratively with Oracle, Verrus received presentations from multiple Unified Comms as a Service (UCaaS) providers, each one offering different features and benefits.
By engaging with different vendors, Verrus was able to confirm precisely which product features they could and could not live without. Oracle was then able to shortlist UCaaS vendors. Oracle used their commercial experience to strike a great deal for Verrus.
Verrus’ solution was taken from Cloud Call, who are regarded as a leading recruitment UCaaC provider, due to their many CRM integrations. One of the deciding factors for Verrus was the ability to integrate Tracker RMS with Cloud Call. In doing so, Verrus were able to achieve their number 1 priority; to ensure their Recruitment Executives click to dial through Tracker RMS, to guarantee all calls are tracked and recorded.
Verrus continues to benefit from the many benefits associated with flexible, application based UCaaS solutions, which address Verrus Group’s remote working policies.
“Oracle demonstrated genuine maturity from the outset. They listened to when our contracts were due to end, and they contacted us just at the right time.
Oracle helped Verrus to understand exactly what was important to us and why. We were impressed with other solutions which were demonstrated but Oracle stood firm in their recommendation that Cloud Call was the right solution, based on the depth of Cloud Call’s integration with Tracker CRM.
Verrus now has greater control of our company information. We are better placed to coach and mentor our Executives, because of the wealth of management information we can access within our CRM platform.
We now offer a better Customer Experience to the companies and candidates which we represent”.