Fixed Line Solutions

Outbound Call Management

The landline telecommunications market is currently extremely competitive with a large number of carriers and re-sellers competing for the business and corporate traffic. The array of different tariffs available means that every company should be able to find a deal which suits their use of telecommunications perfectly.

Unfortunately, most companies do not have the time to asses what impact each of these tariffs would have on their current spending or the in depth knowledge of each of the particular carriers.

At Oracle Networks UK Ltd we can source the best value deals for your company from the thousands available, taking into consideration the track record of each of the companies and make recommendations based not only on price but on reliability and customer service also.

Inbound Call Management

Oracle Networks UK Ltd can offer the most comprehensive range of inbound call management solutions available. Whatever the size of your company why not utilise the range of management information and services which can be provided at network level?

The information and services which can be provided include:

• Network level call queuing, with or without music and estimated time to response messages
• Incoming calls split by ratio, ensuring that each of your calls is dealt with in the most efficient manner at all times
• Destination of calls can be altered at any time, an essential requirement for disaster recovery
• Response monitoring, enabling you to asses how effectively your current staffing levels are being utilised
• Network level call recording, ensuring that any misunderstandings between employees and customers can be resolved quickly and efficiently

Each of the settings for these services can be changed on-line by you at any time day or night ensuring that any unforeseen problems can be dealt with immediately.